We want to give you constantly improving service, which currently runs at above 95% satisfaction, according to our members. Please take a few seconds to give us your feedback and ideas for our action so that we can raise our service to you and others and achieve zero defects.
Where did you find us particularly useful? What would you like us to do that we do not do? What do you find irritating or exciting?
Current:
There are no known service issues at this time.
Past:
| Date | Issue | Cause | Affected | Reported at | Resolved at | Remedy |
| 10 May 2019 | Intellexer API | Out of memory | Summary, Narrative Chronology | 0300 | 1000 | Restarted services |
| 28 Oct 2019 | Service upgrade | Server bindings | All functions | 0100 | 1130 | Fixed the bindings |
| 1 Nov 2019 | Athena outage | Coldfusion bug | Athena systems | 0930 | 1100 | Applied a workaround |
| 13 Nov 2019 | Website outage | SSL Certificate | All functions | 0900 | 0945 | Switched SSL to a new store |
| 1 Mar 2020 | Unsecured connection | SSL Certificate | Site-wide | 0930 | 1030 | SSL certificate updated |
| 1 Mar 2021 | Unsecured connection | SSL Certificate | Site-wide | 0300 | 1030 | SSL certificate updated |
| 3 Mar 2021 | Website outage | Athena processes stuck | Site-wide | 0955 | 1045 | Monitoring processes improved |
To report a bug or ask for a new feature, please use the form below: