Consumer

WHAT'S NEXT?: Technology will become the new sales assistant, always on, always friendly, always delivering. Consumers will co-create and create products to their exact needs. Brands will have to focus on seizing mobile moments on apps that already have consumer's attention. Instantly explore below how lifestyles, buying behaviors and attitudes are changing and where you fall short in the battle to win consumers hearts and minds.

[New] Consumers will return some $70.5 billion worth of holiday gifts and purchases in 2021 and that reverse logistics can cost retailers nearly 60% of the original price of an item.
[New] Devices will become cheaper and networks will continue to expand; 60% of the global population should be reached by 2026, making 5G the fastest-deployed mobile network ever.
[New] Consumer Spending in Slovenia is expected to be EUR 5468.00 Million by the end of this quarter.
[New] Sales of the Lenovo ThinkReality A3 smart glasses are expected to kick off mid-2021, with pricing expected to be confirmed closer to launch.
[New] Exponential Growth of Online Marketplace: online sales are forecast to reach $4.5 trillion in 2021, with consumers' choice for comfort and safety being contributing factors to the exponential growth.
[New] There is £1.3 mn of additional potential spend in the UK to bring customers higher speed internet and remote working will only increase the need for consumers to have fast internet connections.
[New] The rise in 5G devices and networks will undoubtedly catch the attention of consumers in the coming year, as cellphone carriers such as AT&T look to scale standalone deployment in 2021, and new products such as the iPhone 12 advertise 5G capabilities.
[New] Several outlets are reporting that the focus for automotive companies, at least in the consumer sector, will be more on electric vehicles than autonomous vehicles at CES 2021.
[New] 5G services are expected to launch worldwide in 2021 with more than 50 operators offering services in about 30 countries by the end of 2021, making it a new technology trend you must watch out for.
[New] Purchases made through mobile devices reached $434.1 billion in 2019, and could hit $729 billion by 2023.
[New] In 2021, consumers and business users worldwide will continue to create new demands and mobile service expectations.
[New] Oil-rich Norway is making fast progress in electric mobility thanks to heavy subsidies and is aiming for all new cars to be zero emission by 2025.
[New] More than 250 new models of battery electric vehicles (BEV) and plug-in hybrid electric vehicles (PHEV) will be introduced in the next two years alone, and as many as 130 million EVs could be sharing roads the world over by 2030.
[New] Additional sales driven by Covid-19 are expected to boost the UK ecommerce sector by £5.3bn, with 49% of consumers expected to shop online more frequently after the pandemic too - accounting for 19.9% of all sales by the end of 2021.
[New] Even if the COVID-19 crisis comes to an end in 2021, mobile app growth and revenue will remain strong, as scores of people across the globe who started using mobile apps more in 2020 will continue using them in 2021.
[New] AI-powered CRM activities could increase global business revenues by $1.1 trillion by 2021, drawing attention to the extensive role AI plays in driving customer conversations and influencing customer behavior.
[New] Because oil is primarily a mobility fuel, and because the world has learned during the lockdowns ways to be more productive with less mobility, oil consumption will likely recover tardily compared to other economic indicators during a booming 2021.
[New] One ADS share is worth 10 Hong Kong shares, China Telecom will offer one ADS for 1000 Hong Kong Shares, and China Mobile declared one ADS is worth five Hong Kong shares.
Local dairy growth in China will continue in 2021 and beyond, particularly as local consumers now have an increased appetite for healthy foods and beverages after COVID-19.
Many Irish consumers are making conscious decisions to spend pent-up savings from the year at local businesses, which will provide a welcome boost.
Gasoline and diesel demand are expected to be restricted in the first half of the year until vaccines are more widely available and will only reach 97-99 percent of pre-pandemic levels.
In southeast Asia and Oceania, 5G is predicted to be the second most popular technology in 2026, only behind LTE, surpassing 380 million subscriptions and accounting for 32% of all mobile subscriptions.

Last updated: 14 January 2021

Consumer

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